Frequently Asked Questions

We do not accept returns due to the nature of the product, as they are handmade to order. We recommend measuring your pups neck and comparing it to our sizing guide before placing your order to ensure proper fit. 

Yes! We are happy to offer international shipping, so wherever you are in the world you and your pup can be wearing Plume Pup!

As our products are handmade, we recommend spot treating/handwash only! If you choose to use a washing machine, it is at your own risk. 

We are not currently looking for any more models to join the team, however follow us on Instagram and subscribe to our newsletter to be the first to know when our next model search is held!

Please check out our "Policies" page at the bottom of our webpage to read more about our shipping!